********** account

Home choice fail to give me a letter that state the account under my name was opened **********ly also they are invistigating the matter.

After I released that there was a ********** account under my name I contacted home choice of which they told me to email some documents. I did email but I haven't received any respond informing me if they received the documents.

09/07/2020 I contacted homechoice those call centre agents they kept on giving me different number for their forensic department. The number doesn't go trough. On 10/07/2020 I contacted home choice again then this time I was told that they can't give me that letter, they only provide resolution letter. I was told that it takes 60 to 90 days to get a resolution letter. I asked if they received my documents the agent told me that she can't tell because she is not able to contact forensic. I am stuck now also I'm the one who is suffering for home choice negligence, if they did their checks properly they would have picked up that it's *****. I just need the dam letter now so that I can sort my life