********** account created on my name

Good day. Yesterday I noticed that I have been a debit order that went off from my banking account from HomeChoice. I have never app**** for an account with Homechoice or purchased anything. I have called the customer service line which no one answers. I need this account frozen so that no one can purchase on this account. Please can you give me a number to call to report this or have someone make contact with me. The website does not have any place to report *****. Regards Yugen