********** Account and Lack of Communication

On 1 October, I received a debit order notification from HomeChoice - a company that I'd not heard of, let alone opened an account with. I contacted their call centre and was told that yes, there was an account open using my name and ID number - but they wouldn't provide any other details. On 2 October, I emailed the requested affidavit to their supp**** email address, and since then I have had NO communication from Homechoice despite three follow up emails - no confirmation that the affidavit has been received, that an investigation is underway, that I will be refunded my money, and that I will not be debited again. I am completely astonished at how little regard has been shown for not only my case, but others that I have since viewed on HelloPeter.