********** account

I have been wrongly blacklisted by Homechoice, and this is affecting my credit score. I have been trying to apply for home loan since the beginning of this year, it's unsuccessful to date. A guy by the name of Kirk Bennet in the ***** department has been handling my case, on the 7th of November he sent the clearance/resolved letter and he assured me that the same letter was sent to the Bureaus, and my name should be cleared by the first week of December, it is still not. This is so frustrating because I'm not having much time where I'm renting, hence I want to get a place of my own. I've been sending countless emails to Kirk Bennet asking him to follow up with the Bureaus and make sure that my name is cleared,but he is not helping.