********** Account

Dear Hellopeter.com,

I am very disturbed and perturbed by the lack of professionalism and lack of customer care/service exhibited by Homechoice in general in failing to resolve my query after I received a surprise call from one of their agents reminding me to honour my account dues that he alleged I obtained on hire purchase in March 2017. I was shocked to say the least but requested him to double check the error as I had no idea what he was on.

To my dismay, the goods in question were not explained as to when and how I ended up with such a ghost account under my name and ID number ********** 286082. The address provided and registered in their organization's records as being my address is totally strange to me. I also received an SMS on 28/08/2017 on my Cellphone number asking me to confirm change of phone number from one number to my correct number and advising me to call ********** 324 if that was not my prompting. I did call the number immediately but still up to date, I have not received any resolve or update apart from calls from their agents and alleged debt collectors. I am not pleased at all with Homechoice and their silly system.

I appealed to them to immediately withdraw my name from their credit list and investigate this ********** account without resorting to pestering me to run around to obtain unnecessary affidavit or always phoning their agents who always cut the phones then also their credit collectors bothering me daily because; 1. They should have the recordings of phone conversations/calls of how the deal was closed and 2. They must also have the records of who delivered whatever the item was and who signed for the goods receipt that they allege I bought from them on hire purchase. I cannot be the one running around for things that their employees messed up really and secondly, they cannot just call someone and hand over their name when the system is clearly showing a lot of irregularities with the alleged account.

I further requested them to please go back to the account and check what transpired in that deal because I personally do not have any account with Homechoice at all, not before, not now not ever.

Failure to apply my humble requests will result in me having no other option but to seek legal advise and may thereafter sue their organization because to date, since August 2017, they have not bothered to contact me in regard to the above matter but their debt collectors are the ones phoning me daily harassing me and wasting my precious time by asking me same silly questions and telling me to obtain an affidavit.

What is wrong with Homechoice?

Kind regards,

Kelvin Chinga