PS
Portia S

1 reviews | Active since Jan 2017

19 Jan 2017, 17:21

********** Account

<p>I found out last year that there is an account opened under my name which i know nothing about ,i contacted homechoice about it and they said i should sent an affidavit and the dispute declaration form which i did twice, but to my surprise i keep on getting endless messages to settle the account whereas i stated clearly that i did not open the account and i want it closed.</p> <p> </p> <p>I am a recent graduate and i can not open any account nor apply for jobs because i am blacklisted ,i have contacted homechoice several times and they keep on telling me the same thing that they are still resolving it</p> <p>I mean does it take the whole year to resolve these kind of issues ?</p> <p>My credit record has been affected by this .</p>

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Replies (1)
Homechoice
Homechoice's reply20 Jan 2017, 07:57
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team