SM
Sindiswa M

1 reviews | Active since Sept 2016

21 Nov 2016, 17:15

********** Account

<p>January/February this year I had a problem of ********** accounts that were open under my name. I found out after getting debit orders that I dont know, then I requested a credit report from Transunion thats when I realised that accounts were open. I recieved a call from Home Choice asking if I changed my contacts details and ordered something, I told them no they must cancel it because I didnt place any order. But today I found out that they continued with that order even though I told them its not me. Now Im listed as a bad payer because of that.</p>

0
Replies (1)
Homechoice
Homechoice's reply23 Nov 2016, 08:25
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team