*****ULANT PURCHASES MADE ON MY HOMECHOICE ACCOUNT

My personal details was changed on this account and items purchased **********ly. I am trying to get hold of the ***** department and their telephones are just ringing without anyone picking up. I've send e-mails but to no avail!.. I was informed last week Monday by one of their agents that the delivery note is the only outstanding document in order for this process to be finalised. Im staying in a small rural area in the Overberg Region and the person purchasing on my account in JHB. They have the delivery address in JHB and also the cell nr of the person who made the purchases so why the delay?? Iam frustrated seeing that this more then R17 000 debt is lying on my name at the credit bureau. I need this removed please as a matter of urgency