*****ulant deductions coming off our account and nobody will help

For over 3 months my husband has been trying to engage with HomeChoice to cancel a debit order that was *****ulantly placed on his account. They refuse to participate and simply don't respond. When they do, they insist that he must be the account holder (without checking at all) and refuse to assist in any way. We had never even heard of them until the deductions started, small at first and bigger every month! We have now had to open a case of ***** as a result. Shocking that they care so little about what is happening in their accounts department.