*****ulant Account in my name

I had an account with home choice and paid it off, sometime in September I got a call from their sales person confirming a order on my name and I confirmed that I have never placed an order with them as I even told them to remove my name from their data base after they were calling me everyday, in my surprise a debit order went off from my account last month by the 27th and I called them on the 28th and queried the lady I spoke to said the goods were delivered to Orange Farm and promised to send me a form to complete so that they can remove the account from my name, I waited the whole day no form was sent I called again 29th, 30th and 2nd and requested to speak to their manager and was transferred to Anwer Petersen, who also have promised to send the same form to me and that has never happened, and I sent an email to this same Anwer and have never got any response, this month the debit order of R1756 went off from my account, and I called and requested to speak to Anwer and he promised to call me again in 10 minutes which he never did, all I need is this company to remove my name from this account and completely from their systems, I just cannot handle such unprofessionalism.