********** and incopetency

Home choice has become a ***** company. I've been a customer there until 2012 and I finished to pay that last order of 2012.I skipped 2 payments and I called them to make arrangements they sent me to BLAKES now, Blakes gave me a discounted amount to settle on the 25th in order for the account to be paid in full, I requested it to be in writing and they sent it now when i request the paid up letter as per our communication they keep on saying they are waiting for home choice to send it .

I called home choice who advised that they know anything about the discount Blakes should give me the paid up letter. if home choice doesn't sort out this today i will take it further with credit bureau and ombudsman i have dealt with a company liker them before i demand that letter today