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Nonjabulo N

1 reviews | Active since May 2014

13 Apr 2017, 11:30

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<p>Listen... one of your staff used my mother's information to put through a transaction on my mother's account and had the goods delivered to her accomplices home. My mother was sent the statement with the charges. It had to be one of your staff because the delivery address differed to the one my mom has on her records. Now my mom is trying to sort this out. Some lady called ZOE GABA is supposed to deal with it but she hasn't and she won't and everytime my mom calls homechoice she is not allowed to talk to ZOE! And top of that your staff have the nerve to ask for my mom's ID number. NOW TELL ME WHY WOULD WE GIVE THE ID to *****S???!! SORT THIS **** OUT NOW. We just spoke to another one of your untrained stooges called BONGEKA.</p>

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Replies (2)
Homechoice
Homechoice's reply13 Apr 2017, 14:35
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
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Nonjabulo N's update25 Apr 2017, 08:30
Reviewer Update

NO ONE HAS SPOKEN TO ME ABOUT THIS YET. MY MOM HASN'T BEEN CALLED EITHER! WHAT IS IT WITH YOU DISGUSTING THIEVING IDIOTS?!