*****lently initiated debit order

In Septemeber this year a ********** debit order was initiated by Homechoice on my FNB account. As I had been living abroad for a year I alerted SFAPS, the credit bureaus, the banks and of course home choice on the 28th of Sep. All of the parties have investigated and closed of the matter except for Homechoice who have had this case open since 28 Sep 2020. Depite numerous emails and phonecalls there is still no response form the company. Can someone from Homechoice please get in touch with me to resolve this issue