*****, Zero Service.

Someone **********ly opened an account in my name, I reported this to homechoice as soon as the 1st debit order went through. I was then told by homechoice to fill in a dispute form. which I did on the very same day, sent it to them and I called again to confirm if they have received it. I was told that they have received the dispute form and that the matter would be resolved within 90 days. This was reported on the 26 August 2020 and to this day I still have not been assisted. I have called this company tirelessly from last year August, and the only time I spoke to the Legal department was twice and Both times I was told the matter was almost resolved and that they will call me back and they did not. I don't know how much I have spent on airtime trying to get assistance from this company, they have sent me from pillar to post, no matter how much I have explained my situation the agents just don't care, they have zero empathy and none of them are willing to go the extra mile. Their managers and team leaders are forever on the phone or in a meeting and no one gets back to me if I leave a msg. Today alone I have called 6 times and only Spoke to 3 people by the names of Fatima, Buli, and Mabuso as I am writing this no one has bothered to make sure that I get assistance. They have rushed me off the phone, hung up and put me through to where the phone just rings. I have never in my whole entire existence dealt with such a horrible company, it is so unfortunate cause I was never going to deal with them in the 1st place if it was not for their lousy security system when opening accounts. This is just one of many platforms that I am going to use to make sure that people know just how bad this company is. I want to take the most important step in my life, but I cannot because this homechoice issue is just lingering and affecting my financial well-being.