***** taking too long to investigate and conclude

Last month 31st March my wife was shocked to see homechoice debit order or R935.35 and immediately called them and spoke to Boniswa. It was said someone had used her details **********ly to purchase whatever as they did not want to tell her. After she spoke to the consultant she was promised that the ***** department will investigate and comeback to her, till today 30days later nothing. Likely she reversed the debit order but now today they have doubled charged her again. Someone must immediately attend to this nonsense, worst of all she was told that the delivery address wasn't changed, now tell me if its not the INSIDE JOB. How will our address be used but they don't arrive hahahaha no man. We will be reversing this nonsense and charge you for reversal fees.