***** report not attended to

On 21 Feb 2022, I received an SMS from Homechoice saying that I changed my mobile number. I phoned Homechoice customer service to report that I'm not the one who changed my phone number. They confirmed that my case had been reported to ***** Department and assured me that no more orders would be issued on my account.

However, on 08 March 2022 an order was processed successfully by the *********. My installment increased on 20 March. I customer service phoned again to ask how the sale was successful when they were aware already that my account is suspended. The consultant said she captured my question and canceled my debit order. Reference number ***.

My last debit order amount was incorrect due to ***** and I want my money back. I have paid up my account. And I refuse to pay for the ********** sale.