***** on my identity number

good day, I have been informed , last week, that someone, using my identity number had managed to make a purchase using my full name and identity number. they had the goods delivered to them without banking details, only by using my id and name. this is absolutely ridiculose that homechoice makes it that easy. homechoice has now blacklisted me (I have the e-mail to prove this) it has been a week for their so called investigation and 5 working days for a proof of delivery!! I want this sorted out now, who take 5 working days for a pod? this whole this has seriously inconvenienced my visa applications and the sale of my property! I had sent and e-mail to Brandon albertyn and he hasn't responded.. this is an absolute joke and has wasted my time and has inconvinieced me in ways that that cant be fixed or reversed. please contact me asap so this can be resolved today!!!