***** ON MY ACCOUNT

I received and SMS on my phone on the 5th Dec 2022 saying my order has been packed I immediately call Homechoice to let them know that I did not place any order and they need to cancel this immediately. I was told that communication has been send to the warehouse for cancellation. I call 3 times to ensure this was stopped and even sent an email (which did not help). 24hrs later the parcel gets delivered not to my address and I did not sign for it. The ***** department ensured me that they are waiting for the parcel to be returned yet it wasn't and now when I call homechoice they are telling me it was delivered to my address, yet I did not sign nor receive anything. I have a feeling the driver and internal employees were involved in this ********** act. No one is assisting with clear direction What upsets me the most is that I informed them while there was enough time to stop delivery. Such bad service on all levels!