mM
machere M

1 reviews | Active since Nov 2014

28 Nov 2016, 15:08

***** on my account

<p>I open an account with them on the 03th of October 2016 for the amount of R1259. 73 I just receive a statement that says I made the order on the 3 November 2016 for R3482. 02 on the same date I also made an order of R1305. 82 that makes my balance to be R6070. 62 how possible is that one get into your account without your authorization not unless its an inside job the is no way anyone can do that without someone who works there I what know who made that order and the record of the order if its true that they are legit and protect the are customers personal detail how did it get to this stage this is the ref no of the order that I didn't make ********** 8:1 it's R3482. 06 the second one its ********** 8:2 R130. 82 I want to know the consultant and the location where it was send to I want a statement that shows the ***** order has been removed on my account I wnt them to call me with facts. Homechoice its a day light ******* company they want to make budget with our wrong details</p>

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Replies (3)
Homechoice
Homechoice's reply29 Nov 2016, 08:38
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
mM
machere M's update01 Dec 2016, 12:47
Reviewer Update

I will like to know how long does it take for investigation I have send my dispute declaration form today

mM
machere M's update19 Dec 2016, 13:51
Reviewer Update

I called home choice 2day and they told me that I need to resend my documents of which I did send on the 29 November my problem is that if I didn't call them how will I know about my complain can you believe it that homechoice has never called me after I have complained about them they truly dont have a customer service at all