BB
Beryl B

1 reviews | Active since Apr 2022

20 Apr 2022, 09:20

***** on account

Good day

I called customer service on the 11 April and spoke to Moshleka because I received an email saying that I ordered a fridge. I did not order a fridge and requested for the order to be cancelled, account blocked and a copy of the recording. I have not received any feedback from homechoice. I called again on the 16 April an spoke to Mpho because I received an sms that the fridge was delivered on the 15 April. She transferred me to the ***** department with no luck as no one answered. I called back *** again no one answered. I called today again 20 April and still no one is answering on *** and this is the number I got from customer service.

0
Replies (2)
Homechoice
Homechoice's reply21 Apr 2022, 08:57
Official
Hi Beryl.

Thank you for bringing this serious matter to our attention.
 
 We are urgently investigating this and believe you may have been a victim of *****.
 
 We will be contacting you to get further details from you.
 
 Thank you for your patience and understanding
 
Homechoice

BB
Beryl B's update20 May 2022, 08:46
Reviewer Update
Today us the 20th May and I have still not received any feedback from Homechoice instead I received a statement that I need to psy R1100 by the 31st May 2022.this is really bad service,can i please have an urgent update