***** on account

***** was committed on my account, I contacted homechoice immediately to notify them of the ***** as soon as the order made and I got a notification on email and I managed to contact homechoice to cancel it even before it was dispatched. so today I cannot use my account because it was blocked, I phoned in to ask and was told to send copy of ID and proof of residence, which I did on the 29th December but was given an email for the incorrect department. kept phoning, I've been given the run around like they don't know what they are doing. yesterday I phoned again and was given another email address to send the documents to and still no action or some sort of feedback. so what will it take to get my account sorted out? because clearly all my means to get this sorted are failing. the department that blocked my account didn't even phone to let me know that they have blocked my account, I had to find out at the time when trying to buy on line.