1 reviews | Active since Dec 2015
***** on account
<p> </p> <p>I have contacted homechoice several times regarding ***** which was commited on my account where my details where changed on the system and good delivered to a foreign address. Was asked to send an affidavit which I didn't in august 2016 and I also gave my corrected details . </p> <p> </p> <p>To date the home choice account is showing as in areas on my credit report. Last month I called and was told it will be updated within 3 days today I call coz my report is still red because of this and am told a form was sent to me on a foreign email I don't even know.</p> <p> </p> <p>I cannot even close this ****** account because its still under investigation after almost 1 year really now </p> <p> </p> <p> </p> <p> </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Morning
I have sent dispute form as requested. Please note this issue has been hanging since last year August and I am dissapointed that nothing was done since I reported the case and send an affidavit as that I didn't not place any orders. This account is currently negatively affecting my credit status as it is appearing at credit bureau as in arreas although I had not placed this orders. I therefore ask that you guys correct this asap and update my information at credit bureau failing which I will be forced to take this matter to the media and the NCR.
It is clear to me that this ***** was commited by home choice personnel as my details where changed on ur system and it's unfair for me as a consumer to pay for you lack of security measures in ur systems. I am certain that i will never ever order anything from home choice nor encourage any of my family member to order from you. And I request that this account be closed ASAP.
Regards
Nominyaka Limbane
Morning
I have sent dispute form as requested. Please note this issue has been hanging since last year August and I am dissapointed that nothing was done since I reported the case and send an affidavit as that I didn't not place any orders. This account is currently negatively affecting my credit status as it is appearing at credit bureau as in arreas although I had not placed this orders. I therefore ask that you guys correct this asap and update my information at credit bureau failing which I will be forced to take this matter to the media and the NCR.
It is clear to me that this ***** was commited by home choice personnel as my details where changed on ur system and it's unfair for me as a consumer to pay for you lack of security measures in ur systems. I am certain that i will never ever order anything from home choice nor encourage any of my family member to order from you. And I request that this account be closed ASAP.
Regards
Nominyaka Limbane