***** dispute

An item was purchased with my account at homechoice an agent used my personal details to purchase a sound bar, I called Homechoice to notify them about this and to cancel the purchase. 6 days later I receive an sms saying the item was delivered successfully. I called again they asked me to get an affidavit, I sent that and now the item is credited on my account.

First of all our information as clients is not protected The order was not canceled on the exact day I called to inform homechoice about this instead the agent just put up a possible ***** flag on the account No one has contacted me from the *****s department to this day 20 days later