ES
Edgar S
1 reviews | Active since Jul 2018
07 Oct 2020, 16:08
***** case no feedback since August
Logged a ***** case with Homechoice since the experian breach in August, ref number : *** was given, but to date there is no response on follow up request to ***, and the provided ***) rings without a response. Unfortunately this has *****ed my credit score, yet there is no haste in assisting us when we follow up. if there is anyone out there... Please help
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
09 Oct 2020, 07:39Hi Edgar.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Best regards,
Homechoice's reply09 Oct 2020, 07:39
Official
Hi Edgar.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Best regards,
ES
Edgar S's updateReviewer Update
25 Nov 2020, 06:06Good Day,
I would like to do a follow up on the above case, 3months in, I have not heard nor received correspondence.
Kindly urgently assist as I need the matter resolved, My Credit Status is taking a serious beating.
I would like to do a follow up on the above case, 3months in, I have not heard nor received correspondence.
Kindly urgently assist as I need the matter resolved, My Credit Status is taking a serious beating.
ES
Edgar S's update25 Nov 2020, 06:06
Reviewer Update
Good Day,
I would like to do a follow up on the above case, 3months in, I have not heard nor received correspondence.
Kindly urgently assist as I need the matter resolved, My Credit Status is taking a serious beating.
I would like to do a follow up on the above case, 3months in, I have not heard nor received correspondence.
Kindly urgently assist as I need the matter resolved, My Credit Status is taking a serious beating.
ES
Edgar S's updateReviewer Update
25 Nov 2020, 06:29It is alarming the number of reviews regarding the same issue I have, we have been advised that in 90 days this will be resolved, but it has not.
Do you Understand the impact that these ***** accounts have on our lives.
We do not just send this reviews because we are bored, but we are deeply impacted and require you to solve this ASAP.
You might have a backlog, but I have thus far not seen, nor heard from you since my last review. Your ***** department is the most ineffective I have ever encountered, since logging the case I have never received any correspondence from them, no progress update, not even a single word.
We reach out to you on email, with no response, when we call in, we are met with either rudeness or cluelessness.
We all even end up having to use HelloPeter to get a (Standard)
response from you,
How can when a serious data breach that happened and you don't have a mitigation strategy.
Such cases should be taking priority,
And it is rather disappointing the way all this is being handled.. Please do not respond with a standard response, as I need a resolution, not a "Thank you for your patience"
I repeat, if anyone, out there in HomeChoice is seeing this.
Please Resolve, 90 days has lapsed from day of logging this incident.
Do you Understand the impact that these ***** accounts have on our lives.
We do not just send this reviews because we are bored, but we are deeply impacted and require you to solve this ASAP.
You might have a backlog, but I have thus far not seen, nor heard from you since my last review. Your ***** department is the most ineffective I have ever encountered, since logging the case I have never received any correspondence from them, no progress update, not even a single word.
We reach out to you on email, with no response, when we call in, we are met with either rudeness or cluelessness.
We all even end up having to use HelloPeter to get a (Standard)
response from you,
How can when a serious data breach that happened and you don't have a mitigation strategy.
Such cases should be taking priority,
And it is rather disappointing the way all this is being handled.. Please do not respond with a standard response, as I need a resolution, not a "Thank you for your patience"
I repeat, if anyone, out there in HomeChoice is seeing this.
Please Resolve, 90 days has lapsed from day of logging this incident.
ES
Edgar S's update25 Nov 2020, 06:29
Reviewer Update
It is alarming the number of reviews regarding the same issue I have, we have been advised that in 90 days this will be resolved, but it has not.
Do you Understand the impact that these ***** accounts have on our lives.
We do not just send this reviews because we are bored, but we are deeply impacted and require you to solve this ASAP.
You might have a backlog, but I have thus far not seen, nor heard from you since my last review. Your ***** department is the most ineffective I have ever encountered, since logging the case I have never received any correspondence from them, no progress update, not even a single word.
We reach out to you on email, with no response, when we call in, we are met with either rudeness or cluelessness.
We all even end up having to use HelloPeter to get a (Standard)
response from you,
How can when a serious data breach that happened and you don't have a mitigation strategy.
Such cases should be taking priority,
And it is rather disappointing the way all this is being handled.. Please do not respond with a standard response, as I need a resolution, not a "Thank you for your patience"
I repeat, if anyone, out there in HomeChoice is seeing this.
Please Resolve, 90 days has lapsed from day of logging this incident.
Do you Understand the impact that these ***** accounts have on our lives.
We do not just send this reviews because we are bored, but we are deeply impacted and require you to solve this ASAP.
You might have a backlog, but I have thus far not seen, nor heard from you since my last review. Your ***** department is the most ineffective I have ever encountered, since logging the case I have never received any correspondence from them, no progress update, not even a single word.
We reach out to you on email, with no response, when we call in, we are met with either rudeness or cluelessness.
We all even end up having to use HelloPeter to get a (Standard)
response from you,
How can when a serious data breach that happened and you don't have a mitigation strategy.
Such cases should be taking priority,
And it is rather disappointing the way all this is being handled.. Please do not respond with a standard response, as I need a resolution, not a "Thank you for your patience"
I repeat, if anyone, out there in HomeChoice is seeing this.
Please Resolve, 90 days has lapsed from day of logging this incident.