***** Case - Identity Theft

I would like to get feedback regarding the ***** case I raised last year April2021. I have not been contacted since then, I have an issue now with the bank where they need me to confirm the settlement, which I know nothing about. (***)

This is identity theft, can you please contact me as soon as possible as I cannot carry on with my application with my bank?

I called the landline and spoke to someone called Thulani on the 26th of July 2022 to share the case was resolved and he mentioned that he will send it in 15min. It is now the 29th of July and I have never received a call. I then called on the 28th and spoke to a rude colored lady who told me she can't send it through because they are just a call center.

***)