***** at Homechoice

I am very dissapointed in Home choice. They claim i have taken goods to the amount of+-24 000. How did this happen? How do you issue good to that amount without verification. Wich adress was used cos clearly its not mine. I have lodged numerous claims to ***** s deparment, nothing has been done. They even blocked my email adress. Every time i call them they say they will escalate the matter. ***** is been done at homechoice. Now i get calls saying i should pay that account. Someone pls help me i am stressed.