***** at Home choice

Hi there, I am writing to you as there seems to be no action since the 25th April 2019. I reported and send through the required forms to Home choice's ********** transaction division as somebody used my ID and bank account at Standard Bank to open an account. Now this account is not repaid as I can see that it affects my credit scoring. I was in contact with Kirk Bennett from the ***** department and he confirmed that the case is being investigated. But I have not heard anything yet? Please advise what is happening?