*****

Good day, My name is Lesego , on the 14th of April i received an sms saying my delivery is on the way and I should click on the link to track the delivery , that was at 08:15, I immediately contacted Home-choice because I have never placed any order, I told them to stop that delivery and I asked them to listen to the recordings and check who placed that order , I also I asked the lady who I was talking to by the name of Ntombi to check the delivery address and the address was at my house, I told her to cancel I have two washing machines n my house I will never buy another washing machine. She said she will stop the delivery with ref(***2) , after few days i called again to check if they stopped the delivery and the lady that I spoke to told me that the washing machine is still with the couriers and till its returned to the warehouse that's when they will credit me on my account, i asked her to handle that matter as urgent because i don't want anything affecting my credit score and now because its included in my account i have to pay something that i never received and it will affect my credit score, she said for the month of April my instalment is still the same i should pay that and once the machine is returned my account will be updated , yesterday i went and pulled a statement and nothing has been done , the washing machine is added on my account, today I called to check what's happening and i spoke to the very same lady Ntombi who told me that when i called on the 14th after receiving the sms the delivery was already done, I could understand how possible is that because I called immediately after receiving the sms and nothing was delivered at my house. she logged a call with the ***** department with ref(***8).I also called the ***** department and spoke to this lady by the name of Fundiswa who told me that the order was placed on the 13th of April and shows that was delivered on the same day on the 13th of April (ref ***), again it does not make sense how can I receive the sms on the 14th and only to find out that the delivery was already done? please look into this matter urgently because I don't want anything affecting my credit score. Please also block my account to avoid any purchases , im so angry and disappointed with Home-choice, I have been a very loyal customer for many years and I will never buy from Home-choice ever again.