NS
Nonhlanhla S

1 reviews | Active since Feb 2015

09 Sept 2021, 09:40

*****

Your service is absolutely pathetic, I don't understand how you are still in business, I have been for the past 9 months been trying to close an account that was opened in my name **********ly, I receive calls on a daily from your lawyers and customer service department telling me that I need to pay, I have sent countless emails to ***> AND THE ONLY FEEDBACK I EVER GET IS THAT THE ISSUE HAS BEEN ESCALATED, but with no written response on what the issue is, how its going to be solved and when, as I type this i am on hold with one of your consultants on ***who has placed me on hold and mute for 15 minutes and is refusing for me to speak to a manager . This Account is reflecting on my credit record negatively, SORT THIS MESS OUT AND STOP HAVING COLLECTORS CALL ME, I DO NOT HAVE AN CCOUNT WITH HOME CHOICE

0
Replies (1)
Homechoice
Homechoice's reply09 Sept 2021, 09:47
Official
Hi Nonhlanhla.

Thank you for bringing this serious matter to our attention.
 
 We are urgently investigating this and believe you may have been a victim of *****.
 
 We will be contacting you to get further details from you.
 
 Thank you for your patience and understanding
 
Homechoice