1 reviews | Active since Jun 2017

05 Jul 2017, 09:45

*****

<p>Someone stole my identity and bought stuff at home choice, I first noticed this on the 2nd March 2017 when they debitted my account , I called their call center and was advised that I must go to the police do to an affidavit and send it to them. I did that and send it through, for a month I heared nothing from homechoice and they continued to debit my account. I followed up with calls and e-mails and was advised that my matter has been referred to their ***** department and was given a number to call, ********** , this number just rings , no one picks up. This morning I got a rude awakening when money was deducted from my account again, homechoice still tell me that my case is under investigation but no feedback is given and they still continue to debit my account. why do they feel the need to debit my account when they know that I did not buy anything from them? I feel like this is just a money making ploy and that they are in on it as a company, otherwise, they would have stopped these debit orders untill the investigaton has been conlcuded.</p>

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Replies (1)
Homechoice
Homechoice's reply05 Jul 2017, 10:19
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,