AM
Andiswa M
1 reviews | Active since Feb 2013
06 Mar 2017, 09:51
*****
<p>Someone used my account to order items without my knowledge and homechoice are taking time to investigate this is emailed them the affidavit and copy of my ID and this is reflecting badly on my credit report as it's already on arrears</p>
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Homechoice's replyOfficial
06 Mar 2017, 10:10Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply06 Mar 2017, 10:10
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team