RM
Refilwe M

1 reviews | Active since May 2021

22 May 2021, 14:36

*****

On the 20 May 2021 I received an email for 3 orders that I didn't make, when I call HomeChoice customer care on the 21 May 2021 they said it was a self service order which was made by a cellphone. Apparently some1 changed my cellphone number on my profile and order 3 items. When I try to log in using my cellphone it keeps on rejecting my number, I log on with my email I find *** on my profile, this number belongs to the person who used my account to place an order. I called homechoice ***** department they said they can't do anything because I cancelled the order before it waa dispatched and my account is blocked I'm safe but I don't feel safe anymore because who evere did that on my account knows my ID number.

0
Replies (1)
Homechoice
Homechoice's reply24 May 2021, 08:36
Official
Hi Refilwe.

Thank you for bringing this serious matter to our attention.
 
 We are urgently investigating this and believe you may have been a victim of *****.
 
 Thank you for your patience and understanding
 
Homechoice