ER
Estelle R

1 reviews | Active since Feb 2020

17 Jun 2020, 12:46

Frastrasting service

Hi

I am extremely disappointed in homechoice.

I ordered a pot set that was dispatched on the 25th of may with couriers....

Everytime I call the courier company they say they having a backlog.. but it's funny how I see they vehicle delivery in my area all the time.

I think the service is absolutely downgrading on homechoice.

I also received my statement to tell me my account is going to be debited for something I don't have... which I don't think it's fair as a customer.

If you send homechoice a email they don't reply or if they do tell you that it takes 7 to 14 working days which is way passed time.

You have to run after them. No customer service what's so ever.

I'm actually going to put this on hello Peter and everywhere possible because I think people should be aware of this.

Kind regards Estelle Raj

0
Replies (1)
Homechoice
Homechoice's reply18 Jun 2020, 12:53
Official
Hi Estelle.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice