Fradulent order done on my Homechoice account

I received a call from homechoice on the 20 february 2018 informing me that i need to make a payment of a fridge that was bought last year which according to them the payment is overdue. My answer to them was that i had never ordered any fridge with them the consultant asked for my Id number and my adress and it differed to the one on their system .

according to the information on their side ,a male ordered a fridge and it was deliverd somewhere in JhB. I called tthem today he 8 march reference ********** 05 to find out about the progress regarding the matter and i was told it was still early for any update.

Why at the first place did the homehoice consultant process an order which was done by someone else without them consulting the account holder on the purchase.

why does the investigation has to take long eherrss according to them they have the ID copy and the adress of the person who commited the *****.

I need them to clear my name and sort this problem with the guy who commited the ***** and the consultant who failed to consult me as the account holder before the order could be processed.