Fradualant Purchase with ID and used the wrong income expenditure.

Good Day All. My name is Jacob Motswai. On the 20/10/2019 I saw a debit order on my cheque account for R521.00. I revised the money into my account because I did not purchase any goods from Home Choice . I did report the matter to the ***** department and they requested me to complete all the necessary document as to validated my false purchase. My major problem is that now I want apply for a credit facility it shows that I am black listed with ITC for the goods that I did not purchase. The matter has been escalated to SAFPS .I have been calling all the necessary department as per instruction from the call center agent. These are the contact details which none of them is answering:***,***,***.*** all these number are not answered by any of the agent. I believe that Home Choice is offering South African a poor service and quick to black list without following up with client. I did not get any phone call as to why the debit order was revised ,then I could have explained my matter with the agent. I am prepared to face the Media about this matter and also to expose Home Choice as they are not following the due diligent process to identify the client. I am already in talk with channel 157 to discuss the matter to the public. I work for one of the big co-operate business, so I really know about the consumer wright.