1 reviews | Active since Jan 2014
Formal Complaint: Poor Customer Service and Undelivered Order
Dear Sir/Madam,
I am writing to formally raise a complaint regarding the poor customer service I experienced, as well as an issue with my recent order.
On Friday, 10 April at approximately 16:16, I contacted your call centre ***) to follow up on my online order, which was only partially delivered. I have not received any communication regarding the outstanding items or when I can expect delivery.
During this call, I was assisted by a consultant whose name I unfortunately could not clearly capture, as she mumbled it. From the beginning of the conversation, her tone was dismissive and unprofessional. Before I could even complete providing my ID number for assistance, the call was abruptly disconnected.
This experience was extremely frustrating and unacceptable. I find it concerning that while your company is proactive in contacting customers to open accounts or make purchases, the level of service provided after a purchase is made is disappointing. I have also heard similar sentiments regarding your customer service from delivery personnel, which further raises concern.
As all calls are recorded, I request that you please review the call made on 10 April at approximately 16:16 for quality and training purposes.
Most importantly, I would like:
* An update on the outstanding items from my order * Confirmation of when the remaining items will be delivered * Feedback regarding the handling of my call and steps taken to address such conduct
I trust that this matter will be addressed with urgency. Your prompt response will be highly appreciated.
Kind regards, Lindelwa
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team