1 reviews | Active since Jan 2015
Forcing payments for Goods I didnt order
Hi have a problem with homechoice. Lat year December I received Goods from homechoice i didn't order and I called them to come collect their goods and until today they haven't came to receive their goods. I am receiving calls each and everyday from homechoice regarding why i am not paying for the goods i ordered. This to me looks like a force of purchase of goods i didn't order. They ordered goods on my behalf and send it to my address and leave it there on the hands of my family member without me knowing. Now they forcing me to pay for the goods i dont want and that i didn't order. Today i received a call and this lady was so rude on the call telling me that i should return the goods myself, while i was trying to explain that i didn't order the goods she said why did i sign for the goods and i tried to explain that i was not there to sign for the goods and i wont pay for the goods i didn't order and that i dont know about. She was so rude that she dropped the call on my ear. I told her that I am going to report homechoice to hello peter she said i must go ahead and she then dropped the call.I truly forgot my reference number for the call i made last year December for collection.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
