FOR A FIRST TIME BUYER IM UTTERLY DISGUSTED

For a first time client I am utterly disgusted and disaaponted on your service.

It's almost like you dealing with a useless bunch of individuals and really is this the reflection or reputation you want to uphold for your Brand????

In March I purchased a bed via account with Homechoice, had major issues firstly with your useless courier company who lessees your clients around. Got the bed slept on it and woke up with back pains? A new bed??? When inspecting the bed it was saggy when you lay on it it would dip in like a flippen old damn bed and you wake up with body pains worse even when it comes to the back? Why Homechoice? What has become of this company? I've had so much good reviews by family and friends who dealt with you years ago and it seems like as time went by you u just decided to take. Nasty turn and treat your client as if we needed you when you need us to keep your business running.

Scenario.

In March I bought the bed found it worn out got , logged the call dealt with Restonic as well agreed that the bed shouldn't look the way it did saggy and wity videos showing the how bad the mattress is. So here's where my frustration sets in I dealt with a very unhelpful egotistical woman by the name of Natasha Har**** who was no bladdy help at all she doesn't seem to care about her job based on how she treated my whole situation she didn't seem to care to follow up and would rather wait in a reply via email it could even take 5 days and she would nudge??? Is this how yout returns dept operate with your clients? Seems like Homechoice is ok to have such rotten fruit in their company because this woman had a very Bad attitude and when I reported her since April no one to this day contacted me to heart my concerns I logged a complaint via the contact support and not one contacted so you protect rotten apples that will tarnish your brand??? Word of mouth is very powerful and by the looks of things you are losing yoir reputation by how you running your business and the caliber of Staff you employ its digesting to say the least!!!

After all this I decided I didn't want to hear or deal with this individual and a lady by the name of Celia assisted very kind and helpful and she ensured the bed gets collected which only happened 22May since having this worn out bed in March? My gripe right now is this falls on deaf ears again I get no call not email regarding the status of the return like why the hell do you put uput clienta through this??? I HONESTLY FAIL TO UNDERSTAND WHO THE HELL IS HEADING UP THIS COMPANY? SEEMS LIKE THE MANAGERS ARE JUST AS SLAAPGAT AS THE WORKERS.? WHY ARE YOU ALLOWONG YOUR CUSTOMERS TO EXPERIENCE SUCH POOR SERVICE EVEN AFTER RAISING CONCERNS YOU RATHER OK TO TO JUST BRUSH IT OFF AND KEEP YOUR ROTTEN STAFF WHO EVENTUALLY IS GOING TO RUN YOUR BUSINESS THROUGH THE GROUND.

I AM UTTELY DISGUSTED AND APPAULED!

IF THERBIS ANYONE WITH SOME.INGERITY AND ACCOUNTABILITY TO TAKE UP THIS DAMN CASE AND RESOLVE PLEASE CONTACT ME! I WOULD REALLY LIKE TO KNOW WHATS THE DAMN STATUS OF MY RETURN AND WHEN CAN U REORDER A NEW BED!!!!!!!!!