Flawed Return Process

I'm extremely shocked and Appalled at your non existent customer services. I've purchase Items at Homechoice over 3 months ago, and when i eventually received it I wasn't happy with the quality of the items - I have then decided to return the items to Homechoice. These items have been sitting at the CapeMail hub since the 14th of September, I called CapeMail hub to check what's happening and I was told that the items is available and they are waiting on Homechoice to collect it - subsequently I contacted Homechoice on the 14th of October to collect the items, and guess what? A month later the items has not yet been collected, It has been sitting there and my accounts has not be credited. This is after I was promised that they collection will be done on the same day.

Now i stand a risk of the parcel going missing , and who's going to be liable when that happens? This unaccepted, and I will never even purchase anything from you people.