CA
Celeste A

1 reviews | Active since Feb 2012

05 Feb 2020, 10:08

First and last time doing business with you!

Normally I contact a company first to give them an opportunity to resolve an issue but frankly I don't think you deserve one, I feel the public should know how you conduct business and I need a senior person to see this.

I have never done business with Homechoice before and normally never would until someone told me they stocked shoe boxes that I have been looking for. After creating an account online I have been called (dare I say harassed) by Homechoice (thank you Truecaller) and that includes a Sunday which I feel is a complete no-no for businesses to be calling people to drum up business.

Nevertheless I decided on purchasing the shoeboxes on Saturday and paid them immediately, no payment plan. My purchase amounted to little over R3500 which I only include to state that this was not a small purchase. Low and behold on Sunday morning I get a call trying to get business.

Fast forward to yesterday (Tuesday) I get an SMS from them say sorry but you're order is going to take 3-5 weeks. So you can harass me with phonecalls to get business but when you need to come to the party you sms and I must just accept?! Not only that the product I purchased is still in stock so why would it take that long.

You should have called me, explained the situation, apologised and asked if I would still like the items or not! Not just assumed that I would just HAVE to wait! The way I am feeling now, don't be surprised if I either call my bank or just send you back the items unopened because you clearly don't give a **** about customer service.

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Replies (1)
Homechoice
Homechoice's reply05 Feb 2020, 10:16
Official
Hi Celeste.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice