FINANCE DEPARTMENT Utterly useless

<p>A incorrect debit order was taken off my account on the 25/10/2016. Called Homechoice and spoke to a lady who promised (voice logged call) that the refund will be in my account within 5 working days. Waited no refund, called them on the 31/10/2016 - spoke to lady who informed me that the refund process is taking between 10 to 15 working days. Insisted to speak to supervisor - said she will get back to me. On the 1/1/2016 I receive a call from first lady I spoke to who apologised and said that they have prioritize my refund and it will be in the account 5 days. Today I receive an sms from Homechoice saying that I need to confirm my banking details for the refund to be processed. Called in and spoke to Marion who confirmed that the payment will only reflect 14/11/2016. I insisted to speak to Manager, he refused to put me through, did not provide me with reference numbers for the calls or his surname, they are not allowed to. I call again spoke to Yolanda who just put me through to Marion again. This is unacceptable, they can call you every day to sell but when they take the incorrect money they do not have the correct procedure to give it back. I will never order from Homechoice again. I have asked them several times not to call me I will call them. they still keep on calling but cannot give me my money which they incorrectly debited back????</p>