Final payment on account
<p>On the 23rd of June I paid my account balance as per statement received. That settled the account according to me.<br />Today I received a statement stating that I was charged interest(on what as the account balance is zero???)</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
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One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Please reverse the additional charges after the account balance was settled!
Please reverse the additional charges after the account balance was settled!
Still no feedback???????
Still no feedback???????