Fed up with homechoice and fonechoice

I just hate it when Homechoice/FoneChoice make customers pay for their call center agents mistakes and also their over pricing on items. Me and my partner has experienced bad service from Homechoice and FoneChoice and the sad part is that we have been loyal customers but after my last order i realized Homechoice is ripping people. I was charged transport fee both on item packed on the same time, dispatched on the same time and also delivered on the same time to the sameme address. My partner was offered a discount to settle her account and she accepted it and paid it in full, few months later she get a call and told she has an outstanding amount she owes and has already accumulated interest and now she has been blacklisted. I ordered fones with fonechoice and agreed with thier call center agent but when the fones arrived it was a different story on the statement. When i enquired about it, i was told the agent mislead me... im a loyal customer to them and never skipped a payment but im now fed up with homechoice/fonechoice and im sure there are alot of people going through the same thing.. SOMETHING MUST BE DONE