NM
Nhlanhla M
1 reviews | Active since Mar 2017
06 Mar 2017, 15:53
FED UP WITH HOME CHOICE
<p>Ihave an account with Home choice which i have been paying monthly. Last year home choice sent me something i did not order now they are requesting me to pay for the order . I told them that i dont need it & they ask me to returnit via a courier which io did and now the parcel did nor reach them , i did follow up and found that the parcel ended up in Tswane . I used my own poney to pay for the courier now they want me to pay for the parcel that i never requested or ordered . Please stop sending me your oreders if i need something i know what to do.</p>
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Homechoice's replyOfficial
06 Mar 2017, 16:36Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply06 Mar 2017, 16:36
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team