FED UP

I'm now really just sick of Homechoice. I ordered a microwave which I received with a broken door handle + it didn't work. So I call them and tell them I need to return it, only to find out that now it's my burden and that I have to post it back. The microwave came with a free gift which was delivered the next day but they couldn't fetch the microwave. Where's the logic in that??? Another burden coz now I had to post back the gift as well. So I post it back and obviously had to pay for postage, send them the slip then receive an sms from them saying I'll be charged for not returning the gift with my order. So the slip does not help me at all. I'm now liable for their mess up. THIS IS JUST UNACCEPTABLE!! Not ordering anything from them again.