SV
Sukoluhle V

1 reviews | Active since Sept 2012

03 Jul 2015, 14:10

FED UP

I purchased a coffee table in February 2015. When they delivered they assembled it only to realise that they didn't have the *****s for one drawer. Being an understanding customer, i agreed when the delivery guys said they would come and fix the next day. All these consultants know is to call everyday asking if you want to buy more yet i'm sitting with a problem. I numerously called homechoice to report this and no-one up to date has come back to me to tell me what's the progress. They call me before even the month ends to ask when am i going to pay yet i'm sitting with a problem coffee table. I regret buying from homechoice, they have no customer care whatsoever all they care about is your money, from there whatever queries you have better forget it and live with it, that is their attitude. When i finish paying i'm done with homechoice. Unnecessary stress and phone bills i have incurred, no-one cares at all.

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Replies (1)
Homechoice
Homechoice's reply07 Jul 2015, 10:28
Official
Hello Luhle1982,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team