Fed up!

First of all could someone please explain to me why a business park is a high risk area for delivery. <br> <br> I am truly fed up with the bad service of Homechoice. When I express how I feel they turn it around so that I sound like the bad person. I ordered something for my daughter. I wasn't informed when I order that I will have to go fetch it at the post office until I Received an sms that the post office will inform me if my parcel is ready. I phoned myself to find out . Its been a week since its been at the post office I have not received anything from them. Not only that I refuse to go fetch it as my previous orders was deliver directly to me. Not every has the luxury to drive around and pick things up, it takes the convenience out of online shopping. I want the parcel returnes to homechoice and taken of my account. They all say they understand what I am saying when I call the centre but no one gives a solutions. Im done with Homechoice as there is always problems with orders.