Faulty watch return

Good day

I trust this finds you well.

On the 17th January 2025 I purchased a Volkano smart watch at Homechoice Corkwood store, as I wanted to use it for the upcoming Absa run that will be taking place on the 13th April 2025.

23rd March 2025 the new watch started giving problems, as it would switch off and when I try to charge it, it would show (battery full) and it did not touch on the screen.

24th March 2025 I decided to take it back to the store and they received and I was told there will be communication when the watch has been collected.

Now I would like to know in this case of paying R900 for a watch that stopped working in 3 months, returned the watch to the store, and when I did follow up yesterday , the faulty watch is still camping at Corkwood Square and it was never collected for returns by Pargo.

When will it ever get to my hands? Am I gonna attend the race without my watch "that I have paid for"? Your service for returns is totally pathetic.

Kindly assist, I need a watch or my money back and get the same watch elsewhere.

Kind regards M. Phillip ***