FAULTY WASHING MACHINE

I ordered a Candy Pro Front Laoder but it was faulty.It was correctly installed but when I plugged it in it did not even go on.I contacted homechoice several times to log a query.I even logged a query via email. I called again to follow up on repair or return.They said a technician will come out but still waiting.When i called again to follow up they said my query was logged too late.I have been with HC for 10 years now and never received this treatment untill now.I am very dissappointed.I bought a new washing machine at another place cause I needed one ASAP.I just want Homechoice to come and collect their faulty machine cause I wont pay for something I did and could not use. NADIA OKKIES