1 reviews | Active since Sept 2021
Faulty steam iron!
I bought a steam iron from homechoice in January 2025 and it only worked for two weeks I contacted and sent emails for months with no help I kept being told that there was nothing to pickup, and that I wasn't home and the courier driver tired to call me but couldn't reach me, and I have never received any call from any courier company and that has been going on for 4 months. So I decided to drop the steam iron in springs mall at their showroom on the 31st of May till today it hasn't been picked up for the assessment, no communication has been made whatsoever. I'm almost done paying it off and the way I see things they are just dragging their feet so I finish paying then they don't assist me anymore. Homechoice you are annoying! How do you expect me to keep paying for something I'm not using
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We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team